8D REPORT & PROBLEM SOLVING – THE 8-DISCIPLINE PROBLEM

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Private Class from

2000/day

(2 Days)

COURSE OBJECTIVES

· Understand the 8D methodology process and practices

· Solve problem objectively based on the actual root cause analysis, RCA

· Develop core action plans to response to the problems and eliminate them

· Develop and present a thorough 8D report for management and customers

· Enhance employee maturity in understanding and solving problems

Acquire skills and knowledge that aims to “solve the problem once and for all”

Develop better and high quality employee – sound and solid decision making

· Improve overall quality, productivity, cost, profit and customer satisfaction

TARGET AUDIENCE

· Level – Management, HOD, Managers, Senior Personnel & Professionals

· Department – All

· Industry – Manufacturing

METHODOLOGY

· Approx 20:80 rule - 20% sharing, & 80% learning activities

· Accelerated learning - Highly interactive with experience facilitator

· Implied & Work related learning activities with highly engaging interactions

Module 1: Introduction

· Context Setting

· Course Objectives, Benefits & Take-Away

· Discussion: Common Problem

Module 2: Team Approach to Problem Solving

· Working as a team in 8D approach

· Setting team context

· Team development process

Module 3: Problem Situations

· Defining Problem

· Causes of Problem

· Reasons of Problem remain unsolved

Module 4: 8D Overview

· The 8D methodology

· Benefits & Applications

· Challenges & Overcoming Them

Module 5: D1 – Form the Team

· Generic 8D Form & Report Format

· 8D Technical Format

· Team Structure, Composition & Rules

Module 6: D2 – Describe the Problem