Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

from RM1400

Warehouse & Logistics

from RM1500

Fraud & Risk Mgmt

from RM1500

Account Principles & Practices

from RM1500

A Comprehensive Business Communication Approach

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2400/day

(6 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Empower participants through an effective grasp of the language and equip them to produce positive tones in their daily Business Communication process
  • Enhance participants' confidence level when communicating with people of different styles and levels
  • Acquire the skills required to overcome obstacles when communicating within a Business Environment.
  • Represent the organization with a positive image

INTRODUCTION

An empowering 6-day program that shares total creativity through group activities where results are proven to improve their productivity in a Business Communication environment. Exposure through group and individual presentation enhances the end result. Total verbal engagement stimulates positive outcomes and better understanding of communication styles and adaptability.

This compact program covers all four essential skills – Listening, Speaking, Reading and Writing. The writing program requires various problem solving situations. This module is flexible in the sense that it can be run in 6 consecutive days or split accordingly to fit an organization's working environment.

AUDIENCE

This program is suitable for Upper Middle, Middle Management and Administrative levels in any industry

METHODOLOGY

This stimulating program will maximize the understanding and learning through lectures, discussions, case studies and practical activities.

BREAKING THE SILENCE
  • Diagnosing The FEAR Factor
  • Gaining Confidence
  • Taking Control
  • Learning From Mistakes
  • Practice Makes Perfect
  • Communication Styles Assessmen
THE GRAMMAR GAP
  • Articles
  • Verbs To Be
  • Countable & Uncountable
  • Preposition Of Time & Place
  • Conjunctions
  • Simple Past, Present & Future Tenses
LANGUAGE COMMAND
  • Improving Word Bank
  • Distinguishing Confusing Words
  • Right Choice Of Words
  • Editing Sentences – Active Vs Passive Writing
  • Summarizing Wordiness Through KISS & Redundancies
ASKING FOR & GIVING DIRECTIONS
  • Politeness & Courtesy, Our Way Of Life
  • Asking For Directions The PDCA Style
  • Giving Directions Through Landmarks, Signage, Road Terminologies, Positive Cues & Pointing
  • Repeat & Ask To Be Repeated For Confirmation
TELEPHONING SKILLS WITH RESULTS
  • Watch Your Body Language
  • The “SGICTCR” Steps
  • Putting On Hold, Extending The Line & Explaining Absence
  • Seeking & Furnishing Information, Leaving Messages
  • Maneuvering Through Challenging Situations
  • Closing With Continuity In Mind
PRESENTATION THAT CAPTIVATES
  • Preparation The Key – REPEAT
  • Body Language, Tone, Facts & Method Of Delivery
  • Story Line, Humor, Creativity & Engagement Of Audience
  • Q&A – “Icing On The Cake”
BUSINESS WRITING THAT IMPRESSES
  • Start With PDCA In Mind
  • AIDA With A Positive Tone In Mind
  • E-Mails – Purchasing, Sending & Seeking Information (Brochures, Quotation, Advertising, Sales)
  • Memo – Disbursing Information Effectively & Requiring Action (FYI & Reminder Notices)
  • Letter Of Invitation – Replying With A ‘Yes’ & ‘No’
  • Letter Of Apology & Complaint
  • Letter Of Condolence & Dissatisfaction
  • Letter - Thank You & Congratulations
  • Report Writing – Summary & Technical

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