Advanced Communication And Influencing For Customer Service Staff
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- Enjoy discounts up to 60% off!
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- All courses are HDRF Claimable
Private Class from
- Understand the vital communication techniques using NLP approach
- Apply the NLP presuppositions to understand the fundamental of communications
- Make key changes to personal behavior and beliefs that hinder the communications
- Acquire high level of empathy to resolve conflicts in communications
- Apply questioning techniques that provide solutions to the listeners other than the normal advises
- Use the Time-Line Therapy effectively to remove the emotional troubles that affects the way we judge others
Pre-Training Assessments with no added charges
- Interview with the selected supervisors/managers
- The objectives of the interview are as follows:-
- To acquire the areas to focus during the workshop
- To customize the activities according to feedback
- To add or remove some topics according to feedback
Note: Interview can be conducted using phone, or skype at convenient time to the supervisors/managers.
This program is a must buy-in for Front office, F & B, House Keeping, Maintenance staff.
Lecture, demonstrations and practical exercises.
- What Are The Rules To Follow Before Becoming An Effective Communicator
- Applying The Communication Rules Before Initiating The Communication
- Emotions: How Does It Work?
- Impact Of Emotions On Communications
- How to Deal With Emotional Self?
- How to Deal With Workers with Negative Emotions?
- Communicating With The Extraversion
- Communicating With The Introversion
- Communicating With The Feeling
- Communicating With The Sensing
- Communicating With The Thinking
- Communicating With The Intuition
- How to Understand People with the Words They Speak?
- What Are The Different Characters Of People And How They Communicate Differently?
- Applying Active Listening At Workplace
- How to Match With People after Listening To Them?
- How To Adjust Our Written Reply So That It Is Well Accepted By The Receiver
- Sensory Acuity
- Calibration: Sensory Acuity Exercise
- How To Gain Rapport By Matching And Mirroring
- Practical Exercise On Matching And Mirroring
- Auditory Digital
- Application Of Modalities To Change Likes And Dislikes
- Practical Exercise On Perceptual Positioning
- Achieving Emotional Maturity
- Practical Exercise On Framing