Advanced Communication And Influencing For Customer Service Staff

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Private Class from

2200/day

(2 Days)

BENEFITS

  • Understand the vital communication techniques using NLP approach
  • Apply the NLP presuppositions to understand the fundamental of communications
  • Make key changes to personal behavior and beliefs that hinder the communications
  • Acquire high level of empathy to resolve conflicts in communications
  • Apply questioning techniques that provide solutions to the listeners other than the normal advises
  • Use the Time-Line Therapy effectively to remove the emotional troubles that affects the way we judge others

PREREQUISITES

Pre-Training Assessments with no added charges

  • Interview with the selected supervisors/managers
  • The objectives of the interview are as follows:-
    • To acquire the areas to focus during the workshop
    • To customize the activities according to feedback
    • To add or remove some topics according to feedback

Note: Interview can be conducted using phone, or skype at convenient time to the supervisors/managers.

AUDIENCE

This program is a must buy-in for Front office, F & B, House Keeping, Maintenance staff.

METHODOLOGY

Lecture, demonstrations and practical exercises.

IDENTIFY MYERS BRIGGS 16 ORDER OF PREFERENCES
INTRODUCTION TO THE PSYCHOLOGY IN COMMUNICATION
  • What Are The Rules To Follow Before Becoming An Effective Communicator
  • Applying The Communication Rules Before Initiating The Communication
EQ AND ITS INFLUENCE ON COMMUNICATION
  • Emotions: How Does It Work?
  • Impact Of Emotions On Communications
  • How to Deal With Emotional Self?
  • How to Deal With Workers with Negative Emotions?
MYERS BRIGGS ASSESSMENT ON PERSONALITY TYPES
  • Communicating With The Extraversion
  • Communicating With The Introversion
  • Communicating With The Feeling
  • Communicating With The Sensing
  • Communicating With The Thinking
  • Communicating With The Intuition
WORKERS PROFILE FOR IMPROVED COMMUNICATIONS USING MYERS BRIGGS METHODS
  • Feeling
  • Sensing
  • Thinking
  • Intuition
THE IMPACT OF LANGUAGE ON BEHAVIOR USING LANGUAGE AND BEHAVIOR PROFILE (LAB)
  • How to Understand People with the Words They Speak?
  • What Are The Different Characters Of People And How They Communicate Differently?
  • Applying Active Listening At Workplace
  • How to Match With People after Listening To Them?
  • How To Adjust Our Written Reply So That It Is Well Accepted By The Receiver
DEEP RAPPORT BUILDING USING PSYCHOLOGY
  • Sensory Acuity
  • Calibration: Sensory Acuity Exercise
  • How To Gain Rapport By Matching And Mirroring
  • Practical Exercise On Matching And Mirroring
CHARACTERISTICS OF PRIMARY REPRESENTATIONAL SYSTEMS – UNDERSTANDING THE PEOPLE AROUND US INCLUDING SELF
  • Visual
  • Auditory
  • Kinesthetic
  • Auditory Digital
  • Application Of Modalities To Change Likes And Dislikes
  • Practical Exercise On Perceptual Positioning
APPLYING DISSOCIATIVE FRAME FOR HANDLING CRITICISM
  • Achieving Emotional Maturity
  • Practical Exercise On Framing

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