Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

from RM1400

Warehouse & Logistics

from RM1500

Fraud & Risk Mgmt

from RM1500

Account Principles & Practices

from RM1500

Business English Communication @ Work

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2000/day

(2 Days)

BENEFITS

  • Use English in a realistic working context
  • Communicate more confidently
  • Apply listening technique before speaking
  • Participate more successfully in business activities
  • Enhance written communication
  • Expand their professional vocabulary
  • Organise ideas and present them in an appropriate manner

INTRODUCTION

There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts: what we do, how we look, what we say, and how we say it."

- Dale Carnegie

In today's competitive business environment, English is increasingly becoming the global language of communication in the commercial world. However, effectively using English in the workplace requires a very specific and demanding knowledge of business-centred grammar and vocabulary.

This course will help you improve your English skills (Spoken & Written) in a business and professional setting.

AUDIENCE

This program is a must buy-in for Managers , Executives & Non – Executives who wish to improve their Basic English language in a commercial or business context in the shortest time possible.

Level: Executives and above

METHODOLOGY

Participative and practical - An interactive and practical approach incorporating group discussions / exercises, presentations and role-plays.

COMMUNICATION PROCESS
  • Communications & Perceptions
  • Service Mindset
CREATING IMPRESSIONS
  • Listening Techniques
  • Using Your Voice Professionally
  • Body Language
BUSINESS VOCABULARY/CHOICE OF WORDS
  • 12 Focus Areas
    • Intro Phrases
    • Topic Change
    • Interrupting
    • Fillers
    • Opinions
    • Advising
    • Questioning/Clarifying
    • Asking
    • Connecting Cause & Consequences
    • Contrasting
    • Stating Purpose
    • Correcting Information
  • Common Confusing Words
BUSINESS ACTIVITIES - APPLICATION
  • Business Telephone
  • Greeting Visitors
  • Meetings
  • Negotiations
  • Reporting Progress
DRAWING ATTENTION
  • Creating Accurate “Subject Line”
  • Appropriate “Opening Lines”
MAKING E-MAILS READABLE
  • Organizing Content
  • Creating Logical Structure
  • Eliminate Wordiness
  • Improve Clarity
  • Using Positive Words
COMMON E-MAIL GRAMMAR
  • Grammar Minefield
  • Punctuation Errors
  • Common Words – Usage & Meaning
CONCLUSION & ACTION
  • Closing For Action
  • Dealing With Angry/Aggressive Emails

Trainers