Business English foundation – level 3

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2700/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Speak and write English confidently to express ideas and thoughts
  • Organize their ideas and facts to get their message across
  • Have clarify, brevity and accuracy in their messages and communication
  • Determine the customers' needs and address them with the correct term

AUDIENCE

Everybody who wants to communicate in English at work. The 2 pre-requisites are:

  • Completion of the “English - Basic: S1 - Beginners' Grammar" course.
  • Completion of “English - Basic: S2 - Beginners' Grammar continued" program

METHODOLOGY

  • Presentations
  • Examples of usage of English grammar
  • Lots of exercises to strengthen the participants' understanding
  • Lots of opportunities for the participants to speak and write in class
  • Role plays to practice conversational skills for daily usage
  • Sing-along and karaoke to improve pronunciation and recognition of words, heard when others speak English properly
GRAMMATICAL RULES
  • Overview Of Tenses
    • Simple Present Tense
      • Usage
      • Use Of “at”, “in” and “on”
    • Simple Past Tense
      • Regular Past Tense
      • Irregular Past Tense
    • Simple Future Tense
    • Present Continuous Tense
    • Present Perfect Tense
    • Past Progressive
    • Present Progressive
    • Verb Tenses
    • The Verb “To Be”
      • As The Main Verb
      • As A Linking Verb
    • Subject / Verb Agreement – Singular / Plural
    • Correct Order Of Words
    • Where To Put Adverbs
    • Countable And Uncountable Nouns
    • Ask Questions
      • In The Present Tense With WWWWWH
    • Short Easy Questions With Any / Some / More
    • When To Use “THE” With Places
VOCABULARY DEVELOPMENT
  • Differentiate Between 35 Pairs Of Commonly Confused Words
    • Say / Tell / Hear / Listen
    • Soon / Early / Quick / Fast
    • Small / Little / Big / Large
    • Advice / Advise
    • Tall / High
SENTENCE STRUCTURE
  • 5 Basic Sentence Structures
    • Subject-Verb
    • Subject-Verb-Adverb
    • Subject-Verb-Adjective
    • Subject-Verb-Object
    • Subject-Verb-Noun
TOPICAL EXPRESSIONS OF IDEAS AND THOUGHTS
  • Talk And/Or Write About
    • Work
    • Health
    • Hobbies / Interests / Spare Time
    • Friends
    • Restaurants
    • Sports – Play / Go / Do And 7 Other Common Topics
  • Improve Communications With Questions
THE ESSENTIALS OF COMMUNICATION
  • The Message – How To Structure The Message To Make Its Meaning Clear And Accurate, In A Brief Manner
  • Clear, Short Messages
  • Introduction To The KISS Principle Of Communication
CONFIDENTLY EXPRESSING IDEAS AND SENTENCES
  • Revision On How To Structure A Message In Brief, Concise And Complete Sentences. The Relevant Facts Will Be Organized And Their Ideas Will Be Put Across Accurately.
  • Write On Concepts Given To Them As Activities In Class
SPEAKING SKILLS FOR SPECIFIC BUSINESS PURPOSES
  • Give Feedback In A Way That The Staff Is Motivated To Make The Changes To Improve
GREETING THE CUSTOMER
  • Who Is The “Customer”?
    • Greet Those Who Can Influence The Amount Of Food Bought, Not Just The Person With The Money Eg Children
  • Your Body Language, Especially Your Facial Expression And Hand Gestures
  • Your Tone Of Voice, Speed Of Speaking, Pitch, Loudness
  • The “Feel Good” Sound Of Your Voice That Makes The Customers Feel Like Spending More
  • The Use Of Pauses
USE THE APPROPRIATE TERM OF ADDRESS
  • How To Address Different Groups Of Customers
    • Married Ladies
    • Single Ladies
    • When You Are Not Sure Whether The Lady Is Married Or Not!
    • Working Adults – Male And Female
    • Teenagers – Male And Female
    • Children – Male And Female
    • Retirees – Male And Female
DETERMINE CUSTOMER NEEDS
  • Ask The Customer What His Needs Are
  • Check If He Wants The Set Meal With The Item He Ordered (A Good Way To Upsell)
  • Offer Items That Are On Promotion And Other Common Add-Ons
  • Check If The Customer Wants To Eat-In Or Is The Order For Takeaway
  • Just Before Telling Him The Cost Of His Order, Ask A Final Time If He Would Like To Add Any Other Item
  • The Process Of Moving From Open-Ended Questions To Close-Ended Questions
ASK GENERAL OPEN-ENDED QUESTIONS
  • What Are Open-Ended And Closed-Ended Questions?
  • When Is It Proper To Use Open-Ended Questions?
  • Examples Of Open-Ended Questions
  • Why Close.-Ended Questions Are So Important In The Retail Food Industry
  • Examples Of Using Close-Ended Questions

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