Business English foundation – level 4

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2700/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Develop vocal intonations and correct pronunciation for verbal communication in English
  • Speak English confidently in the workplace
  • Comprehend what others say in English and respond appropriately

AUDIENCE

Everybody who wants to communicate in English at work. The 3 pre-requisites are:

  • Completion of the “English - Basic: S1 - Beginners' Grammar" program.
  • Completion of “English - Basic: S2 - Beginners' Grammar continued" program
  • Completion of “English - Basic: S3 – Vocabulary and Sentences" program

METHODOLOGY

  • Presentations
  • Inspirational videos
  • Exercises to strengthen the participants' listening and comprehension skills
  • Lots of opportunities for the participants to speak in class
  • Sing-along and karaoke to improve pronunciation and recognition of words, heard when others speak English properly
BUILD ON CONFIDENCE
  • Inspirational Video Clip – Success After Initial Abysmal Failures
  • Steve Job Was Hopeless In His Presentation To Launch The Mac, He Was Absolutely Brilliant When He Launched The Iphone
  • Sing-Along After Listening To The Words Being Correctly Pronounced
  • Inspirational Video Clip – Yes, From Horrible Cockney To Perfect Queen’s English
  • ABBA Made Millions With Their Music (And Imperfect English Pronunciation)
SPEAKING IN CUSTOMER SERVICE ENVIRONMENT
  • Revision On Ways To Speak In Specific Business Situations, In Greeting Customers, Determining Their Needs
  • Role Plays For Various Situations
BASIC LISTENING AND COMPREHENSION
  • How To Listen Actively
  • The Participants Will Listen To Audio Recordings And Write A Short Paragraph To Demonstrate Their Comprehension
SIMPLE EXPRESSIONS AND OFFER SIMPLE SUGGESTIONS
  • How To Speak So That You Are Easily Understood
  • Ask A Question
  • Get A Confirmation
  • Give Instructions
  • Role Plays To Gain More Experience In Saying Simple Expressions And In Offering Simple Suggestions In Various Situations
PRACTICE CLEAR SPEECH
  • “Voiced” And “Unvoiced” Sounds
  • 3 Ways To Pronounce Words That End With “Ed”
  • Pronounce 2-Syllable Words Correctly So That The Listener Knows Whether You Are Referring To A Verb Or A Noun
  • Nasal Sounds
  • Pauses
  • Revision On Intonation
  • Tongue Twisters
  • Role Play
DEMONSTRATE CONTROL OF POLITE EXPRESSIONS
  • How to say “NO” Politely But Firmly
  • 8 Polite Ways To Say “Thank You”
  • Polite Ways To Soften Your Message When You Cannot Accommodate Someone’s Request
  • Ways To Complain Or Disagree Politely
USE APPRECIATE TELEPHONE TERMINOLOGY
  • Since You Cannot See The Caller, How Do You Speak In A Friendly, Personal And Professional Way?
  • How To Answer The Telephone Professionally
  • How To Respond When You
  • Can Answer A List Of Questions
  • Want To Confirm The Order And Address To Deliver To
  • Do Not Have The Answer
  • The Person Whom The Caller Wants To Speak To, Is Not Available
  • Need To Check With A Colleague Before You Give The Correct Answer
WHEN YOU NEED TO REPEAT AND CLARIFY ISSUES
  • How To Respond When You Are
  • Asked To Repeat Something You Have Already Said
  • Asked To Clarify Something You Have Already Said
  • Actions And Words You Must Avoid In These 2 Situations
HOW TO ASK SOMEONE TO REPEAT SOMETHING
  • Specific Examples Of Phrases To Use
  • So That The Speaker Will Be Glad To Repeat What He Just Said So That You Understand
  • These Phrases Will Not Irritate Or Offend The Person Who Just Spoke To You
SPEAK MORE CONVINCINGLY AT WORK
  • Role Plays To Give The Participants More Practice To Apply All The Concepts And Principles In This 8-Day Course

Trainers