Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

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from RM1500

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from RM1500

Account Principles & Practices

from RM1500

Coaching And Counselling

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2700/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Improve employee performance and results through a more effective coaching
  • Enhance feedback and criticism skills
  • Establish organizational consistency in formal and informal disciplinary practices
  • Succeed with angry and emotional employees
  • Improve the motivation and morale of employees
  • Safely and legally discipline employees
  • Make your feedback more effective
  • Establish and enforce consistent progressive discipline practices
  • Choose the right words to improve understanding and reduce defensiveness in coaching or counselling
  • Document verbal and written warnings consistently and safely

INTRODUCTION

This program is designed to prepare managers to deal with troublesome and difficult behavior by employees. By effectively addressing, coaching, and counselling employees, you can improve their behavior and improve morale, staff retention, productivity, and teamwork.


AUDIENCE

This program is designed for adult learners with some management experience, team leaders or supervisors.


METHODOLOGY

This program uses:

  • Videos to illustrate each behavior type
  • Case studies
  • Role-plays
  • Group discussion
DEVELOPING THE FOUNDATION FOR CONSTRUCTIVE LEADERSHIP
  • Establishing Confidence And Trust With Our Employees
  • Deal With Different Personalities More Effectively
  • Using Common Sense Motivating Factors
COACHING EMPLOYEES FOR MAXIMUM PERFORMANCE
  • Creating A Team Vision
  • Making Employees Accountable And Responsible
  • Giving Effective Positive And Negative Feedback
  • Using Feedback To Change Employee Behavior
  • Choose The Right Words For More Constructive Criticism
  • Gain Their Commitment To Improve
COUNSELING EMPLOYEES TO IMPROVE PERFORMANCE
  • Using Performance Appraisals To Drive Improvement
  • Using Constructive Versus Destructive Communication
  • Issuing And Documenting Formal And Informal Verbal Warnings
  • A 5 Step Counselling Plan
  • Legally Safe Written Warning Documentation
  • Progressive Disciplinary Guidelines
DIFFICULT COACHING & COUNSELING SITUATIONS
  • Employees Bringing Personal Problems To Work
  • Handle Difficult Or Explosive Personalities And Behaviors
  • Safely Terminate Employees Who Don't Improve
  • Coach Employees Who Are Personal Friends Or Former Peers
  • Counsel Employees Who Are Older Than Or Have More Seniority Than The Manager
  • Deal With Chronic Complainers And Gripers
  • Learn The Keys To Coaching And Leadership

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