Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

from RM1400

Warehouse & Logistics

from RM1500

Fraud & Risk Mgmt

from RM1500

Account Principles & Practices

from RM1500

Communication English For Workers (Module 1)

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2400/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Understand and express greetings and introductions
  • Understand and express gratitude, thanks and apologies
  • Understand and give short and simple direction
  • Understand and give descriptions of people, things and places
  • Understand and engage in casual conversations
  • Understand and express quantity, quality and time in relation to target
  • Read and understand signs and simple notices
  • Read, understand and complete simple forms

AUDIENCE

This program is catered to operatives who need to develop their English Language proficiency to be able to meet the challenges of modern workplace.

METHODOLOGY

This program will be presented through interactive lectures, group discussions, case studies, role plays and games.


EXPRESSING GREETINGS AND INTRODUCTIONS
  • The Proper And Professional Way To Greet Clients, Colleagues, Superiors
  • Reading And Responding To Written Greetings
  • The Important Elements To Consider When Introducing Someone At Workplace – The Difference Between Formal And Informal Introductions
EXPRESSING GRATITUDE AND APOLOGIES
  • The Key Phrases Involved In Expressing Gratitude
  • The Formal And Informal Ways Of Expressing And Accepting Apology
  • Expressing Gratitude And Apology In Writing – E.G.: Writing A Thank-You Letter, Apology Letter
ASKING FOR AND GIVING SIMPLE DIRECTIONS
  • The Key Phrases Involved In Giving And Asking For Directions
  • Explaining The Whereabouts Of Landmarks
  • The Importance Of Being Descriptively Clear
  • The Skill To Read Location Maps And Translate Them Into Verbal Directions
  • Writing Down Directional Instructions
DESCRIBING PEOPLE, THINGS AND PLACES
  • The Key Phrases And Adjectives Used In Description Of People, Places, And Things
  • The Importance Of Clarity When Describing In Order To Provide Precise Information
  • Writing Description Of People, Places And Things
ENGAGING IN CASUAL CONVERSATIONS
  • The Distinction Between Informal And Formal Vocabulary
  • Tips To Initiate, Maintain And End A Conversation In A Proper Manner
EXPRESSING QUANTITY, QUALITY AND TIME
  • Key Terms And Expressions In Relation To Quality, Numbers, Cost And Time
  • Reading And Translating Schedules Into Verbal Explanations
  • Writing Reports Using Expressions Of Quality, Numbers, Cost And Time
RECOGNIZING AND DESCRIBING SIGNS AND SIMPLE NOTICES
  • Key Expressions Used To Indicate Situations – Emergency-Related, Dangerous Situations Etc.
  • Importance Of Expressing Messages Succinctly
READING, UNDERSTANDING AND COMPLETING SIMPLE FORMS
  • Understanding Of Key Terms And Phrases Used In Forms
  • Learning The Art Of Providing Clear, Short Answers To Questions Posed In The Forms
  • Learning To Create Simple Forms – To Identify The Crucial Details Required Depending On The Purpose

Trainers