Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

from RM1400

Warehouse & Logistics

from RM1500

Fraud & Risk Mgmt

from RM1500

Account Principles & Practices

from RM1500

Communication English for Workers (Module 2)

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2400/day

(2 Days)

BENEFITS

Upon completion of this program, the participants will be able to:

  • Understand and read simple technical information
  • Understand and relay information about a sequence of events
  • Understand and relay information about policies, rules, and regulations
  • Understand language forms required to elicit and give information
  • Understand language forms and functions/tone/stress/intonation needed when requesting for permission
  • Read, understand and respond to internal communication such as memos, circulars etc.
  • Understand and complete administrative forms and questionnaires
  • Understand the content of job descriptions and details pertaining to job responsibilities
  • Understand the content of company handbooks or collective agreements including grievance procedures

AUDIENCE

This program is catered to operatives who need to develop their English Language proficiency to be able to meet the challenges of modern workplace.

METHODOLOGY

This program will be presented through interactive lecture, group discussion, case study, role-play and games.

COMPLETING LOG BOOKS AND UNDERSTANDING CONSIGNMENT REPORTS
  • Learning To Complete Forms And Providing The Crucial Details Required
  • Recognizing The Various Forms Involved In Production, Log Books And Consignment Reports
  • Identifying The Key Terms And Phrases Used In Forms, Log Books And Reports
REPORTING INCIDENTS SUCH AS ACCIDENTS, BREAKAGES, THEFTS AND DISCREPANCIES
  • The Correct Terms And Key Phrases That Create A Sense Of Urgency When Reporting Incidents
  • The Procedures Involved When Reporting Incidents
  • The Differences Between Reporting Verbally And In Writing
  • The Importance Of Clarity When Reporting An Incident Of Importance In Order Not To Miss Out On The Important Details
OUTLINING AND EXPLAINING SIMPLE TECHNICAL INFORMATION
  • Analyzing The Difference Between Technical And Non-Technical Information
  • Practicing Technical Words Related To The Industry Involved
EXPLORING AND RELAYING SEQUENCE OF EVENTS
  • Dividing Events Into Various Stages To Ensure Clear Understanding Of The Process
  • The Use Of Connectors To Achieve Coherence When Relating A String Of Events
  • The Importance Of Coherence In Order To Ensure Readability And Clarity
EXPLORING AND RECONCILING POLICIES, RULES AND REGULATIONS
  • Discussing The Key Words And Phrases Used In Explaining Policies, Rules And Regulations
  • Examining Certain Legal Terms
  • The Importance Of Adhering To Technical And Professional Language When Dealing With Policies, Rules And Regulations
EXAMINING USER MANUALS, DETAILED INSTRUCTIONS AND STANDARD OPERATING PROCEDURES (SOP)
  • Getting Familiar With The Content Of User Manuals, And Standard Operating Procedures
  • Identifying The Heavy Technical Jargons Used In These Manuals
  • Familiarizing Oneself With The Instructional Words Used
  • Learning How To Locate A Particular Section Of Interest Amidst The Many Chapters Found In The Manual

Trainers