Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

from RM1400

Warehouse & Logistics

from RM1500

Fraud & Risk Mgmt

from RM1500

Account Principles & Practices

from RM1500

Communication In Retail Operations

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

4200/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Master effective communication
  • Apply smooth and constant flow of clear and concise communication

INTRODUCTION

Everyone in retail, particularly those in retail management, knows that communication between Head Offices, Regional Offices, and Stores and within the store, can be challenging. It is critical that we master effective communication to 'Get Ahead by Getting Along'. The smooth and constant flow of clear and concise communication, upward and downward, is what makes great organizations work.


AUDIENCE

This program is suitable for everyone in retail, particularly those in retail management.


METHODOLOGY

This stimulating program will maximize the understanding and learning through informative sharing of skill-sets and knowledge. Role-plays, simulation exercises, exploratory discussions.

EXCELLENT COMMUNICATION MAKES THE DIFFERENCE
  • Flawless Execution Of Directives
  • Well Informed Management Teams/Associates
  • Impact Communication Has On Morale
  • Why Sharing Information Is So Critical For Service
  • Case Study & Share Learning
READ BEYOND WORDS
  • Why Face-To-Face Communication Is Vital
  • Greater Teamwork & Resolution Of Conflicts
  • How To Speak To Customers
  • Performance Dialogues: Constructive Feedback
  • Role-Plays: Multiple Role Play Scenarios Will Be Stimulated Based On The Challenges That Participants Face On A Regular Basis.
  • Feedback From The Facilitator As Well As Peers Will Be Used As Learning Tools.
FULLY WIRED: TACKLING THE TELEPHONE
  • The Telephone Is An Important Tool
  • Tone – Pacing - Courtesy
  • How To Choose The Right Words
  • How To Leave Messages
  • Practice Exercise
THE WRITE STUFF: EMAIL STRATEGIES
  • Retail’s Communication Arsenal
  • Essentials Of Email Writing
  • Professional Flavor In The Writing
  • Practice Exercise

Trainers