Corporate Image Building

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Private Class from

2000/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Project a professional image personally and corporately
  • Become “positive models" to their staff
  • Possess a good attitude and related to people they interact with daily
  • Know proper business and social etiquette
  • Communicate effectively and understand body language
  • Know the importance of proper appearance and grooming

AUDIENCE

This program is suitable for all frontliner personnel that deal with customers.


METHODOLOGY

Liberal use of lectures, extensive use of group discussions, individual and syndicated exercises, learning activities and personal reflection & articulation to achieve mastery of subject matter.

WHAT IS PROFESSIONAL IMAGE
  • Definition - Organization‘S Perspective
  • Personal Perspective
HOW TO DEVELOP A PROFESSIONAL IMAGE
  • How / When It Started
  • Attitude (Open Minded / Open To Criticisms)
  • Organizational Guidelines
  • Practice……Practice……Practice
COMMUNICATION SKILL
  • Definition
  • Types / Mode Of Communication
  • Guide To Effective Listening
  • Keys Behaviors To Enhance Image Related To:
    • Telephone Communication
    • Face-To-Face Communication
    • Written Communication
  • Behaviors To Be Avoided Related To:
    • Telephone Communication
    • Face-To-Face Communication
    • Written Communication
VISUAL PAUSE / BODY LANGUAGE
  • Definition
  • How Do You Identify Non-Verbal Communication Department
PERSONAL HYGIENE/ GROOMING
  • Head – To - Toe
    • Know Your Skin Type
    • Proper Face & Body Care
    • Cosmetics
    • Accessories
DRESS SENSE
  • Cool/ Warm Colors
  • Enhance Your Image Through Color Coordination
  • How To Project Self Image
    • Business / Formal
    • Casual / Non-Formal
    • General Pointers For Men/ Women
    • Specific Pointers For Men/ Women
BUSINESS ETIQUETTE
  • Protocol
    • Face-To-Face
    • Telephone
    • Written
SOCIAL ETIQUETTE & CUSTOMS
  • Do’s & Don’ts

Trainers