Developing Creative Thinking, Problem Solving & Decision Making Skills

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Private Class from

2700/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Define A Problem
  • Analyze Potential Causes
  • Identify Possible Solutions
  • Select The Best Solution
  • Develop An Action Plan
  • Implement Solution And Evaluate Progress
  • How To Become More Creative
  • Critical Thinking Process
  • Apply Creativity In Problem Solving

INTRODUCTION

This training program adopts a time-tested and proven approach to effective problem solving and provides a wealth of effective techniques which can be applied and implemented immediately on the job.


The approach presented in this program is a simple and easy-to-use problem solving and decision making process which is explained in a step-by-step fashion and can be used by supervisors, executives and managers


AUDIENCE

This program is suitable for Executives, Officers, Managers, Assistant Managers, Supervisors, Line Leaders, Team Leaders and anyone who needs to solve problems and make decisions.


METHODOLOGY

This program will be conducted in a highly interactive manner by way of case studies, lectures, discussions and presentation by participants

INTRODUCTION TO THE PROBLEM SOLVING PROCESS
  • Why The Need For A Systematic Problem Solving Model
  • The Six-Step Problem Solving Model
STEP ONE - DEFINE THE PROBLEM
  • Develop A Problem Solving Statement
  • Identify A Desired State Or Ideal Goal
  • Measurement Or Test Of A Good Problem Statement
  • Share Define The Problem Concept Through Process Modeling
    • Identify Concerns
    • Set Priority
    • Plan Next Steps
    • Plan Involvement
  • Participant Practice : On-Job Application
  • Integrate Define The Problem Thinking Into Daily Works/Projects
STEP TWO - ANALYSE POTENTIAL CAUSES
  • Identify The Potential Causes
  • Determine The Most Likely Cause
  • Identify The True Root Cause( S)
  • Problem Analysis(PA) Technique
  • Share PA Concept Through Process Modeling
    • Think Beyond The Box
    • Startup Problem
    • Multiple Start Up Problem
    • Recurring Problem
  • Discuss On-Job Application
STEP THREE - IDENTIFY POSSIBLE SOLUTIONS /DECISION MAKING PROCESS
  • Prepare A List Of Possible Solutions
  • Determine The Best Solution
  • Decision Making The Malaysian Environment
  • Share Decision Making Concept Through Process Modeling
    • Clarify Purpose
    • Evaluate Alternatives
  • Participant Practice : Case Practice
  • Share Decision Making Concept Through Process Modeling
    • Assess Risks
    • Make Decision
  • Participant Practice : Case Practice
  • Participant Practice : On-Job Application
  • Integrate Decision Making Thinking Into Daily Works/Projects
STEP FOUR - SELECT THE BEST SOLUTION
  • How To Develop And Assign Weight To Criteria
  • How To Apply The Criteria
  • How To Decide On The Best Solution
STEP FIVE - DEVELOP AN ACTION PLAN
  • How To Divide The Solution Into Sequential Tasks
  • Learn To Develop Contingency Plans
STEP SIX - IMPLEMENTING SOLUTIONS AND PROGRESS EVALUATION
  • Data Collection According To The Action Plan
  • Implementing Contingency Plans
HOW TO BECOME A CREATIVE & CRITICAL THINKER
  • Seeing A Problem With Solution-Mindset
  • Looking At A Problem From Multiple Angles
  • Be Open And Think Out Of Box

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