EFFECTIVE COMMUNICATION WITH EQ

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Private Class from

2000/day

(2 Days)

COURSE OBJECTIVES


· Assess Your Own EQ Levels

· How to communicate calmly and professionally under pressure

· How to listen effectively so you understand what you need to do

· How to choose the best response

· How to structure your responses effectively

· Common barriers to productive communication: Ways to overcome them

· Effective questioning skills that provide you information

· Presenting your ideas with clarity

· How to reinforce your presentations using vivid language and compelling evidence.

INTRODUCTION

Professionals in any organization must communicate well, internally and externally, to people at many levels and from a variety of backgrounds. This can include passing on and receiving information, motivating, persuading and influencing, and handling interpersonal relationships. This program will introduce you to some of those effective techniques in a practical and fun approach. This workshop also provides delegates with communication tools and techniques to substantially enhance their performance and results. At the end of the event, delegates will be able to generate ideas and solutions to barriers in communication It uses individual exercises, games, video presentation and group discussions to emphasize the various topics of learning.

Broad Objective: Equip employees with the skills for effective communication and emotional intelligence for personal effectiveness and also to better manage stakeholders across levels.

TARGET AUDIENCE

Executives who must understand how the relate the others the way they communicate affects others and may need to modify their communication to be more effective in their interactions with colleagues, superiors, staff, and clients or customers.

1st time managers, Junior Managers to Senior Managers, Team Leaders, Business/Functional Stream leaders, Individual contributors

METHODOLOGY

Participants are encouraged to apply whatever practical and job experiences they have gained to group and class discussions. This course is highly interactive and uses diverse teaching methods (lectures, cases, role-plays, group work, pair discussions, and videos) to accommodate different learning styles.

Module 1: Increase Emotional Intelligence

· Define Competencies of Emotional Intelligence

· Assess Your Own Self-Awareness and Interpersonal Awareness Levels

· Explain How the Lack of Emotional Intelligence Damages Your Career

· Describe Techniques to Achieve Greater Self-Awareness, Self-Control, and Self-Motivation

· Demonstrate Greater Self-Awareness

· Practice Greater Self-Regulation

MODULE 2: Create A Path Toward Synchronized Communication

· Define Competencies of Emotional Intelligence

· Assess Your Own Self-Awareness and Interpersonal Awareness Levels

· Explain How the Lack of Emotional Intelligence Damages Your Career

· Describe Techniques to Achieve Greater Self-Awareness, Self-Control, and Self-Motivation

· Demonstrate Greater Self-Awareness

· Practice Greater Self-Regulation

MODULE 3: Excellence In Communication

· Define Competencies of Emotional Intelligence

· Assess Your Own Self-Awareness and Interpersonal Awareness Levels

· Explain How the Lack of Emotional Intelligence Damages Your Career

· Describe Techniques to Achieve Greater Self-Awareness, Self-Control, and Self-Motivation

· Demonstrate Greater Self-Awareness

· Practice Greater Self-Regulation

MODULE 4: Excellence In Communication Active Listening

· Define Competencies of Emotional Intelligence

· Assess Your Own Self-Awareness and Interpersonal Awareness Levels

· Explain How the Lack of Emotional Intelligence Damages Your Career

· Describe Techniques to Achieve Greater Self-Awareness, Self-Control, and Self-Motivation

· Demonstrate Greater Self-Awareness

· Practice Greater Self-Regulation

MODULE 5: Effective Communication

· Define Competencies of Emotional Intelligence

· Assess Your Own Self-Awareness and Interpersonal Awareness Levels

· Explain How the Lack of Emotional Intelligence Damages Your Career

· Describe Techniques to Achieve Greater Self-Awareness, Self-Control, and Self-Motivation

· Demonstrate Greater Self-Awareness

· Practice Greater Self-Regulation

MODULE 6: Presenting your ideas effectively

· Define Competencies of Emotional Intelligence

· Assess Your Own Self-Awareness and Interpersonal Awareness Levels

· Explain How the Lack of Emotional Intelligence Damages Your Career

· Describe Techniques to Achieve Greater Self-Awareness, Self-Control, and Self-Motivation

· Demonstrate Greater Self-Awareness

· Practice Greater Self-Regulation

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