Effective Communication & Interpersonal Skills

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  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2000/day

(2 Days)

BENEFITS

By the end of this program, participants should be able to:

  • Understand the behavioural styles and effective ways to get messages across to people with different communication styles
  • Learn the concept and importance of effective listening, and how to listen effectively
  • Learn the roles of non-verbal language in interpersonal communication and effective ways to improve on it
  • Learn the skills for dealing with difficult people, anger & criticism
  • Know the proper usage of communication devices
  • Have perfect communication within organization

INTRODUCTION

Communication skill is a critical skill in life. Without it, human life would be in chaos. Thus, to be successful in anything we do, we need to possess a good quality of communication and interpersonal skills.

AUDIENCE

Supervisors, team leaders, line leaders, junior executives, senior executives and front line heads.

METHODOLOGY

Essentially participative and practical, emphasizing learning through experience, both from structured activities e.g. role plays, group work, interactive lectures, case studies and discussion from individual experience.

INTRODUCTION TO COMMUNICATION AND INTERPERSONAL COMMUNICATION
  • Definition of Communication
  • Definition of Interpersonal Communication
UNDERSTANDING COMMUNICATION STYLE
  • Five Communication Style
    • Assertive
    • Aggressive
    • Passive-aggressive
    • Submissive
    • Manipulative
7 MAJOR ELEMENTS OF COMMUNICATION PROCESS
  • Sender
  • Idea
  • Encoding
  • Communication Channel
  • Receiver
  • Decoding
  • Feedback
IDENTIFYING COMMUNICATION BARRIER
  • Language
  • Noise
  • Distraction
  • Lack of Interest
  • Discomfort with The Topic
  • Time
  • Too Many Question
  • Other People
NON VERBAL COMMUNICATION
  • Definition of Non Verbal Communication
  • Types of Non Verbal Communication
LISTENING SKILLS
  • Definition
  • Improving Listening Skills
COMMUNICATION DEVICE
  • Type of Communication Devices

Trainers