Effective Performance Management

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  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2700/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

COMMUNICATION

  • Capitalize on personal style for more effective communication
  • Describe the impact of body language and vocal tones on communication
  • Rephrase blunt language to achieve results without offending anyone
  • List strategies for dealing with difficult behaviours
  • Demonstrate how to deliver constructive feedback and how to disagree politely
  • Develop an action plan to improve communication skills

COACHING & COUNSELLING

  • Improve employee performance and results through a more effective coaching
  • Enhance feedback and criticism skills
  • Establish organizational consistency in formal and informal disciplinary practices
  • Succeed with angry and emotional employees
  • Improve the motivation and morale of employees
  • Safely and legally discipline employees
  • Make your feedback more effective
  • Establish and enforce consistent progressive discipline practices
  • Choose the right words to improve understanding and reduce defensiveness in coaching or counselling
  • Document verbal and written warnings consistently and safely

INTRODUCTION

Communication, coaching & counselling are the crucial elements in managing people towards an effective performance management.

Every interaction as a leader with staff determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Communicating effectively as a leader is one of the most powerful skills for coaching to direct the development of the staffs through regular performance feedback and counselling to address any performance challenges.

In this training program, we will equip the participants with the essence of the communication skills that synergize with the practical coaching & counselling skills to drive the workforce explicitly and effectively towards the company’s goal.

AUDIENCE

This program is suitable for Executives, Managers and Supervisors

METHODOLOGY

This program will be based on the principles of experiential learning, involving role-plays, interactive group activities, hands-on experiences, simulation activities, group discussions, visual aids, games, and quizzes. The aim is to address problems, challenges and real-life situations with practical and concrete solutions. Our activities are designed to make learning easier for the participants by fostering interaction. They stimulate creative thinking, illustrate new concepts and challenge basic assumptions.

There will be valuable tools and use a variety of methods for learning, including:

  • Videos
  • Manuals
  • Simulations and games
  • Reinforcement
  • Case studies
INTRODUCTION TO POSITIVE COMMUNICATION
  • What Is Positive Communication?
  • A Business Communication Model
  • Encoder/Decoder Responsibilities
  • Barriers To Communication
  • Strategies For Overcoming Barriers
  • Verbal Vs. Non-Verbal Communication
INTERPERSONAL SKILL
  • How To Hold A Difficult Conversation
  • Provide Feedback That Has An Impact
  • Receive Feedback With Grace And Dignity
  • Improving Employee Performance
  • Overcome Your Fear Of Confrontation And Necessary Conflict
  • Communication Success Tips: Interpersonal Communication Dynamics
  • How To Demonstrate Respect At Work
  • Politics At Work - Why Politics At Work Is Risky
  • The Benefits Of Assertiveness
BEING HEARD IN MEETINGS (MOCK MEETING)
  • This Module Consists Of Role-Plays And Simulations
  • You Will Learn To Present Your Ideas, Substantiate Them While Listening To What Others Have To Say, Ask Intelligent Questions To Gather Information And Take Down Notes When Necessary
  • You Will Be Listening To What Experienced People Have To Say About Possible Problems That Occur In Meetings And Ways To Overcome Them
  • The Role-Plays And Simulations In This Module Will Prepare You For A More Complex Skill – The Art Of NEGOTIATING Towards A WIN-WIN Situation In Business
FUNDAMENTAL TECHNIQUES IN HANDLING PEOPLE, ESPECIALLY SUBORDINATES AND COLLEAGUES
  • Don't Criticize, Condemn, Or Complain
  • Give Honest And Sincere Appreciation
  • Communicating With Subordinates
  • Communicating With Colleagues
  • Handling Generation Gaps Eg. Gen X And Gen Y
  • Teamwork
CONFLICT AND DISAGREEMENT IN BUSINESS COMMUNICATION
  • Understanding Conflict
  • The Role Of Values
  • Conflict Resolution Values
  • Conflict Resolution Styles
  • Selecting A Conflict Resolution Style
  • Conflict Resolution Strategies
  • Active Listening
  • Tips For Active Listening
  • Before Listening
  • During Listening
WAYS TO WIN PEOPLE TO YOUR WAY OF THINKING
  • The Only Way To Get The Best Of An Argument Is To Avoid It
  • Show Respect For The Other Person's Opinions. Never Say "You're Wrong"
  • If You're Wrong, Admit It Quickly And Emphatically
  • Let The Other Person Feel The Idea Is His Or Hers
  • Try Honestly To See Things From The Other Person's Point Of View
  • Be Sympathetic With The Other Person's Ideas And Desires
SEEK TO UNDERSTAND, THEN TO BE UNDERSTOOD
  • Different Types Of Listening
  • Emphatic Listening
  • Positive Problem Solving
MANAGING CULTURAL DIVERSITY & SYNERGIZE
  • Communicating With Subordinates
  • Communicating With Colleagues
  • Positive Teamwork
DEVELOPING THE FOUNDATION FOR CONSTRUCTIVE LEADERSHIP
  • Establishing Confidence And Trust With Our Employees
  • Deal With Different Personalities More Effectively
  • Using Common Sense Motivating Factors
COACHING EMPLOYEES FOR MAXIMUM PERFORMANCE
  • Creating A Team Vision
  • Making Employees Accountable And Responsible
  • Giving Effective Positive And Negative Feedback
  • Using Feedback To Change Employee Behaviour
  • Choose The Right Words For More Constructive Criticism
  • Gain Their Commitment To Improve
COUNSELING EMPLOYEES TO IMPROVE PERFORMANCE
  • Using Performance Appraisals To Drive Improvement
  • Using Constructive Versus Destructive Communication
  • Issuing And Documenting Formal And Informal Verbal Warnings
  • A 5 Step Counselling Plan
  • Legally Safe Written Warning Documentation
  • Progressive Disciplinary Guidelines
DIFFICULT COACHING & COUNSELING SITUATIONS
  • Employees Bringing Personal Problems To Work
  • Handle Difficult Or Explosive Personalities And Behaviours
  • Safely Terminate Employees Who Don't Improve
  • Coach Employees Who Are Personal Friends Or Former Peers
  • Counsel Employees Who Are Older Than Or Have More Seniority Than The Manager
  • Deal With Chronic Complainers And Gripers
  • Learn The Keys To Coaching And Leadership

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