Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

from RM1400

Warehouse & Logistics

from RM1500

Fraud & Risk Mgmt

from RM1500

Account Principles & Practices

from RM1500

Effective QA/QC Management

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  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2000/day

(2 Days)

Objective

  • Effective professional leadership and management in Quality Control/Assurance personnel – What are the Roles, Responsibilities and accountability needed?
  • To Develop QC/QA personnel Competency – Meet Quality Manager’s or work Expectations
  • Understand the Top Ten Qualities and Commitment of an Excellent effective QC/QA personnel
  • Ensure QC/QA personnel Contribution to Quality Department Performance Objectives
  • Identify Quality Standards on New/Existing Product Design and Performance
  • Be and expert on Quality Control Tools – Ensure Defects Prevention
  • To develop QC personnel Official and Informal Feedback on Non-Conformance
  • Effective Quality Assurance methods and Techniques to Minimize Company Losses on Finish goods or Outgoing Products
  • To develop QC/QA and Production Partnership with effective Win-Win Relationship.
  • Educate on effective Quality Audit and Reporting – To develop QC/QA personnel Commitment towards Continuous Improvement
Audience

Devised for personnel already familiar or willing to learn the Effective Quality Control and Assurance management besides interested in developing a deeper understanding of the subject. The course material will be such as to have a high practical application

Methodology

Essentially participative and practical, emphasizing learning through experience, both from structured activities on the program eg. group work, exercises, lecture, video screening, group activities, case studies and discussion from individual experience

Module 1 - Overview of Leadership and Management in Quality
  • Definition and concept of quality
  • Can leadership be taught and developed
  • Traits of a true quality leader
  • Quality philosophies
  • Deming’s fourteen point’s
  • Juran’s trilogy
  • Crosby’s zero defect mindset
Module 2 - What Causes Defects?
  • 4M + 1E – The cause of Defects…..Discuss
  • Root Cause Analysis
  • Sources and causes of Problems
  • Process / Machine
  • Material
  • Tool Design and Equipment
  • Product Design
  • Management Philosophy
  • Working Environment
  • Working Experience
Module 3 - Moving Towards ZERO Defect
  • Zero Defect and Cost
  • Poka Yoke
  • Point of Origin Inspection
  • Immediate Feedback
Module 4 – Quality Audit
  • In-process Quality Control
  • In-coming and Out-going buy off
  • Cost of Quality
  • Quality Metrics
  • Internal Quality Audit
  • Audit process and techniques
  • Audit scheduling
  • Conducting system audit
  • Corrective Action Requests (CAR)
  • Investigating Non conformances & Reporting
  • Suggesting Corrective & Preventive Actions
  • Following up and closing CARs
Module 5 - Developing Effective Quality Control / Assurance Inspector
  • QA/QC important role in Manufacturing
  • QMS system and QCC
  • Customer complaints / CAR
  • Opt problem / Boss problem….No Quality Mindset
  • Customer Spec (Loose) Vs Internal Control (tighter)
  • Customer Complaints / Customer expectation in High
  • Incoming cosmetics reject in plastic parts / Teamwork
  • Communication problem in production & not meeting customer spec
  • Output Vs Quality in production….which is important
  • In-process problem for new product introduction…project based
  • How to maintain customer trust?
  • To memorize the spec from the blue print / technical drawing
  • Quality is not focused or followed during shipment
  • Language problem / communication problem with foreign workers

Trainers