Email Etiquette and Effective Business Communication
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Project a professional image of the company To approach and write clear emails in the most efficient and professional way possible Learn common pitfalls on why emails are not clear or misconstrued Be aware of the correct word usage and email etiquette for business communication Ensure that communication is done in a structured, logical and meaningful manner Being better able to presenting the same information in different business communication ways
Managers, Supervisors, Officers, Executives, Administrators, Personal Assistant and anyone who wants to polish up their skills is the area of business communication and email writing
Trainer-led lectures with a strong emphasis on practical experiences, power point presentation, discussion, role play, group discussions, and case studies.
What Is Communication?
What Is Interpersonal Communication?
The Four Outcomes In Any Relationship
Challenges To Communication
Importance Of Tone In Writing
Avoid Negative Phrases
Barriers To Listening
Techniques To Become An Effective Listener
Levels Of Listening (Ignoring, Selective, Pretend, Attentive, Empathic)
Why Asking The Right Question Is Important For Effective Oral and Written Communication
What Goes Into An Email
Ambiguous Email Vs Straight To The Point
Do’s And Don’ts in an Email I.E. When To Use CC And BCC Etc
Using Simple English Vs Academic English
Choice of Language and Abbreviations
Are Fonts And Colours Important?
Reading Your Email And Your State Of Mind At The Time Of Writing It