ICOMM: Introducing Cisco Voice And UC Administration v8.0

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COURSE OBJECTIVES

Upon completion of this program, participants should be able to :

  • Components and characteristics of a Cisco UC solution
  • Call flows and call legs
  • Configure endpoints
  • Implement and configure end users
  • Configure and enable telephony and mobility features
  • Configure end-user voice mailboxes and options
  • Configure Cisco Unified Presence
  • Configure and generate CUCM reports
  • Run and analyze Call Detail Records reports
  • Using the Cisco Call Detail Record Analysis and Reporting (CAR) Tool
  • Using the Cisco Real-Time Monitoring Tool (RTMT)
  • Monitoring voice mail usage in Cisco Unity Connection
  • Configuring Disaster Recovery System

WHAT YOU WILL LEARN

In this hands-on, administrator-level, extended-hours course, you will get an introduction to Cisco's UC systems and its components, including:

  • Cisco Unified Communications Manager (CUCM)
  • CUCM Express
  • Cisco Unity Connection
  • Cisco Unified Presence

You will cover telephony features supported in CUCM and CUCM Express, including the administrator and end-user interface options, and you will learn to configure the most commonly used features. You will also learn how to maintain your system, performing tasks such as daily administration, adds, moves, and changes.

AUDIENCE

This course is for Network administrators and network engineers, CCNA Voice candidates and Telephony and voice system engineers

PREREQUISITES

  • Basic knowledge of CUCM, Unity Connection, and router administrative tasks
  • CCNA or equivalent knowledge
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Content covered in ICND1
  • ICND1 - Interconnecting Cisco Network Devices 1

Follow-On Courses

  • CVOICE - Implementing Cisco Unified Communications Voice over IP and QoS v8.0
  • CIPT1 - Implementing Cisco Unified Communications IP Telephony Part 1 v8.0
  • CIPT2 - Implementing Cisco Unified Communications IP Telephony Part 2 v8.0
  • TVOICE - Troubleshooting UC Systems v8.0
  • CAPPS - Integrating Cisco Unified Communications Applications v8.0

Certification Programs and Certificate Tracks

  • This course is part of the following programs or tracks:
  • CCNA Voice

METHODOLOGY

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise

Cisco UC Solutions
  • Components
  • Characteristics
Administrator And End-User Interfaces
Call Flows In CUCM And CUCM Express
  • Call Flows and Call Legs
  • Configuration Components Impacting Call Flows in Cisco UC Manager
  • Configuration Components Impacting Call Flows in CUCM Express

Endpoint And End-User Administration
  • Characteristics
  • Configuration Requirements
  • Implementation Options
Enabling End-User Telephony And Mobility Features
Unity Connection And Unified Presence
  • End-User and Voice Mailbox Characteristics and Configuration Requirements
  • End-User and Voice Mailbox Implementation Options
  • Enabling Cisco Unified Presence
Cisco UC Solutions Maintenance
  • Providing End-User Support
  • CUCM Reports
  • CUCM CDR Analysis and Reporting Tool Reports
  • Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Disaster Recovery System

Labs

  • Lab 1 - Topology and Deployment
  • Lab 2 - Exploring Administrator Interfaces
  • Lab 3 - Exclusive - Load CUCM Administrative Configuration
  • Lab 4 - Exploring End-User Interfaces
  • Lab 5 - Enhanced - Exploring Call Flows in CUCM
  • Lab 6 - Enhanced - Implementing Endpoints
  • Lab 8 - Implementing End Users
  • Lab 9 - Enhanced - Enabling Telephony Features
  • Lab 10 - Enabling Mobility Features
  • Lab 11 - Exclusive - Configuring Unity Connection for Integration
  • Lab 12 - Exclusive - Configuring CUCM for Integration with Unity Connection
  • Lab 13 - Implementing End Users and Mailboxes
  • Lab 14 - Exclusive - CUCM Configuration for CUPS Integration
  • Lab 15 - Exclusive - CUPS Configuration for CUCM Integration

Trainers