ISO 9001:2015 & ISO 14001:2015 Quality & Environmental Management Systems Essentials

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(2 Days)


The aim of this training is to involve participants on several paths in order to explain the concepts, principles and thinking behind the tenets of quality and environmental management and the practical methodologies that have emerged to implement them based on the ISO 9001:2015 and ISO 14001:2015 standards.

Upon completion of this program, participants will be able to:

  • Appreciate the fundamental concepts that constitute the body of knowledge of the quality and environmental management
  • Clear off the various perceptions and misconceptions that have grown up around ISO 9000 and ISO 14001 and their associated infrastructure
  • Derive the quality and environmental performance objectives relevant to the organization and examine how top management might challenge each individual in proving the need for change
  • Apply the process approach as to manage work in which the activities, resources and behaviors function together to produce results consistent with the process objectives


This 2-day intensive course provides key messages that are needed to obtain value from your organization's implementation or adaptation of the new ISO 9001:2015 and ISO 14001:2015. Either directly or indirectly, ISO 9001:2015 and ISO 14001:2015 will have a profound effect on all industries. In today's industries, the criteria of consistent satisfaction of stakeholders' expectations as the basis for setting of strategy and objectives, the improvement of processes worldwide, and the measurement and overall improvement in strategic areas are essential to an organization's survival. All of these issues are also critical to both ISO 9001:2015 and ISO 14001:2015 implementation.

In a clear and presentable fashion, this comprehensive awareness training in ISO 9001:2015 and ISO 14001:2015 includes a review of new provisions and requirements, implementation and procedures preparation for the compliance audit, do's and don'ts during an audit and more. The "hands-on" program includes lectures, and a role-play to increase participant knowledge and learning. This program is also available for in-house presentation with or without the ISO 9001:2015 and ISO 14001:2015 management systems standards. This training program may be used in its original presentation format or it may be customized by referring to the degree of business nature.


This program is suitable for Managers, QMRs, Internal QMS Auditors, Engineers, Executives, Officers, Supervisors, and Technicians.


This stimulating program will maximize understanding and learning through lectures, role plays, indoor and outdoor group dynamics, discussions and assessment.

  • Pre-Test
  • Distinguishing Between Needs, Requirements And Expectations
  • Identifying The Stakeholders
  • Defining The Characteristics Of Quality And Environmental Performances
  • The Nature Of The Quality And Environmental Management
  • Goal-Oriented Or Risk-Oriented Quality Management?
  • The 7 Management Principles
  • Planning, Control And Assurance
ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
  • Context Of The Organization
  • Defining The Needs And Expectations Of Interested Parties
  • Determining The Scope Of The Quality Management System
  • Process Approach
  • Leadership And Commitment
  • Organizational Roles, Responsibilities And Authorities
ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
  • Leadership And Commitment
  • Quality Policy
  • Organizational Roles, Responsibilities And Authorities
ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
  • Actions To Address Risks And Opportunities
  • Quality Objectives And Planning
  • Planning Of Changes
ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
  • Managing Resources Effectively
  • Determining The Necessary Competence
  • Awareness On The Consequences
  • Determining The Need For Internal And External Communications
  • Management Of Documented Information
ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
  • Operational Planning And Control
  • Determination Of Market Needs And Interactions With Stakeholders
  • Operational Planning Process
  • Control Of External Provision Of Products And Services
  • Development Of Products And Services
  • Control Of Production Of Products And Provision Of Services
  • Release Of Products And Services
  • Control Of Nonconforming Products And Services
ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
  • Monitoring, Measurement, Analysis And Evaluation
  • Internal Audit
  • Management Review
ISO 9001:2015 & ISO 14001:2015 MANAGEMENT SYSTEM
  • Nonconformity And Corrective Action
  • Improvement
  • Post-Test
  • Q&A
  • Summary & Wrap-Up
  • Program Evaluation