Image Grooming & Retail Sales Operation Workshop
Quorse - Your Training Wholesaler
- Enjoy discounts up to 60% off!
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Private Class from
Any role within the organization that relates to retail sales personnel
This stimulating course will maximize the understanding and learning for the participants through high impact short lectures, lively activities, insightful presentations to the team and instant feedback from the trainer.
· The Need for Consultative Selling
· People Buy You
Activity: “What Do You See and Like”
· Ambience -Understand What Your Store’s Brand Image is to Your Customer?
· My Attitude -Am I Representing that Brand Image Well?
· Appearance - The Concept of ShowBiz
Activity: “Determining the Brand Personality” and “What’s WOW”
· Approach - The Various Types of Greetings for Customers
· Assistance - Assisting the Customer with Their Needs- It is About Them not Us
o Understand the Customers’ Needs by Asking the Right Questions
o Listening Actively
Activity: “Power Questions Techniques”
· The Acquisition of the Customer based on Benefits not Features
· Consistently promoting Advocacy - 5 Ways to Build Rapport with the Customer Providing After
· After-Sales – Servicing the Customer to Ensure Advocacy.
Activity: “Differentiating Benefits and Features”
Personal Action Plan: Developing a Personal Service Commitment.
• Personal hygiene matters - body or mouth odour, facial hair, manicure/pedicure, fragrance etc
• Ways of taking care of your face & Your skin type
• Quick and easy make-up technique for ladies (hands-on)
• Fundamental grooming tips.