Customer Service

from RM1500

OHSA

from RM1500

Supply Chain Mgmt

from RM1400

Warehouse & Logistics

from RM1500

Fraud & Risk Mgmt

from RM1500

Account Principles & Practices

from RM1500

Leveraging Negotiation Strategies & Communication Skills

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

1600/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Execute the negotiation positioning strategy
  • Apply the negotiation synergies and techniques
  • Define the cognition of negotiation and communication

AUDIENCE

This program is specially designed for Managers, Executives, Officers, and Representatives.

Level for Officers and above

METHODOLOGY

Lectures, role plays, activities, negotiating assessment and experiential role play.

HIGHLIGHTS OF NEGOTIATION AND ITS IMPORTANCE IN SUPPLY MANAGEMENT
  • The Negotiation Terms In The Context Of Supply Cycles
  • The 7 Objectives And 3 Variables Of Sales Negotiation
  • The Price Performance Control And Relational Factors
NEGOTIATION SEQUENCES LEADING TO THE FINAL PLANNING PROCESS
  • Circumstances Dictating The Usage Of Negotiation
  • Defining The Quality Service Price Factors
  • Creating A Formal Negotiation Process From Preparation To Debriefing
EXECUTION OF THE NEGOTIATION POSITIONING STRATEGY
  • The Objectives Clarity Of The Minimum To Maximum Positions
  • The Powerful Negotiation Activities And Processes In Action
  • The Significant Documentation Of BATNA To Crib-Sheet
CRITICAL APPLICATION OF NEGOTIATION SYNERGIES AND TECHNIQUES
  • Co-Creative Synergies Of Vision Integrity Trust And Attitude
  • Divisions Techniques Of Universal Transactional And Alliance
  • Enhancement And Empowerment Skills
ROUNDING APPROACH IN NEGOTIATION FINAL CONTROL AND MONITORING
  • Dynamics Of Transactional Negotiation In Action
  • Preparation Of Win-Win, Lose-Lose, Win-Lose Situations
  • Documentation Formatting From Introductory To Summary
INTERNATIONAL NEGOTIATION CONTEXT AND COMMUNICATION ALIGNMENT
  • Understanding The Unilateral Approach
  • Understanding The Domicile Rules And Regulations
  • Understanding The Cross Border Jargons And Metaphors
STRATEGIC OUTSOURCING IN RELATION TO NEGOTIATION
  • Defining The Terms Of Buy Or Make Decision
  • Principles And Practices Of Insourcing And Outsourcing
  • Dangers Of Outsourcing In A Management Perspective
COMMUNICATION SKILLS AND TACTICS DEPLOYED IN NEGOTIATION
  • The Signal Approach In Reaching Compromise
  • The Art Of Questioning In Identifying Clues And Consensus
  • The Techniques Of Body Language And Mirroring Style
  • The 3 Critical Components Of Communication In Negotiation

Trainers