Managing And Leading The New Millennials (Gen Y Employees)

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  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

3400/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Identify the FOUR (4) different communication styles using VNCA method
  • Develop the TWO (2) approaches in handling Gen Y by using the GAP approach
  • Utilize the ‘6R’ Method in handling Questions
  • Use the ‘2P’ Approach in Emotion Management
  • Identify the “IN” language used by Gen Y
  • Use the ‘ACORN’ technique to manage the Gen Y

INTRODUCTION

Engaging the New Generations at the Workplace

The ability to communicate effectively with employees of all levels in the organization is undoubtedly the key to success for a leader. However, with the different generation, styles and backgrounds of each individual in an organization, the ability to communicate effectively may be a challenge.

This program enables the participants to engage with the Gen X and Gen Y employees effectively, by setting a better understanding on why they communicate the way they do. Most importantly, with this understanding, the participants would be more equipped with the essential styles and skills to communicate, lead and coach the workforce of both Gen X & Y effectively at the workplace.

AUDIENCE

This program is suitable for Supervisors, Line Leaders, Team Leaders, Officers, Executive and Managers, Project Managers, strategy implementers and the top management of an organization.

METHODOLOGY

This stimulating program will maximize understanding and learning through lecture, discussion, case studies and practical activities.

UNDERSTAND THE THREE (3) ‘GENERATION-LINES’ AT THE WORKPLACE AND THEIR CHARACTERISTICS
  • Understand The Baby-Boomers And Their Characteristics
  • Understand The Gen X And Their Characteristics
  • Understand The Gen Y, Or The New Millennials And Their Characteristics
MANAGE, LEAD AND COACH THE GEN Y EMPLOYEES, THE NEW MILLENNIAL
    • Determine What The New Millennial Wants From Their Leaders And How Should The Leaders Cope
    • Examine How A Leader Can Help Navigate Their Career Path
    • Establish How A Leader Can Help Provide Constant Guidance To Them
    • Reveal How A Leader Can Help To Mentor And Coach Them
    • Ascertain How A Leader Can Sponsor Their Formal Development Programs
  • Determine What The New Millennial Wants To Learn And How Should The Company Cope
    • Examine How Can The Company Provide Them With Technical Skills In Their Area Of Expertise
    • Establish On How Can The Company Set A Platform For Their Self-Management And Personal Productivity
    • Reveal How The Company Can Provide Them With A Pathway To Become A Leader
    • Ascertain How The Company Can Support Their Creativity And Innovation Strategies
BUILD THE ‘COMMUNICATION BRIDGE’ TO MANAGE, LEAD AND COACH THE NEW MILLENNIALS EFFECTIVELY
  • Establish The Factors That Enhance Communication Effectiveness With The New Millennials
  • Reduce ‘Communication Gaps’ By Taking Into Consideration Of The Common Gap Factors
    • Personal Background Factor
    • Cultural Factor
    • Generation Factor
    • Profession Factor
  • Determine Your Communication Style And Ways To Maximize Your Communication Effectiveness
  • Interpret Personalities To Construct ‘Communication Bridge’ With High Assertiveness
APPLY THE FIVE (5) ESSENTIAL COMMUNICATION STRATEGIES TO MANAGE, LEAD AND COACH THE NEW MILLENNIALS ASSERTIVELY
  • Communication Strategy 1: Treat Others The Way You Want To Be Treated
  • Communication Strategy 2: Treat Others The Way They Want To Be Treated
  • Communication Strategy 3: Step Into A Different Pair Of Shoes
  • Communication Strategy 4: Apply The ‘Sandwich Approach’ In Providing Feedback
  • Communication Strategy 5: Apply The ‘2P’ In Communication And Emotion Management
APPLY THE FIVE (5) ESSENTIAL COMMUNICATION TECHNIQUES TO MANAGE, LEAD AND COACH THE NEW MILLENNIALS ASSERTIVELY
  • Technique 1: Learn How To Say “NO’ The ‘YES’ Way
  • Technique 2: Understand Body Language And How To Communicate Assertively
  • Technique 3: Apply Effective Listening Skills
  • Technique 4: Apply Effective Questioning Techniques
  • Technique 5: Direct The New Millennials To ‘GROW’
    • Re-Align The New Millennials To The Desired GOAL(s)
    • Create Awareness In The New Millennials On The Current ‘REALITY’
    • Re-Emphasize To The New Millennials On The OUTCOME(s) Expected From Them
    • Propose And Document Down Actions As ‘WAY FORWARD’

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