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from RM1500

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Mastering Communication Skills With Confidence Module 1

Chat to get a Free Quotation

  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from

2400/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Realize the importance of two-way communication and its effectiveness for personal and company growth
  • Enables the whole establishment to envision a similar goal in mind, where each and every staff would confidently carry his / her role whilst sharing each other's responsibilities

AUDIENCE

This program is specifically designed for Managers, Assistant Managers, Supervisors, Team Leaders, Line Leaders, Executives and Staffs of an organization, as two-way communication is encouraged at and between various departments.

METHODOLOGY

This program will be presented using slide presentations, interactive discussions, video clips, experiential activities and role playing plays.
COMMUNICATION DEFINED
  • Transmission Process
PARTS OF COMMUNICATION
  • Body Language
  • Voice
  • Words
  • Miscommunication Joke

UNDERSTANDING THE BASIS FOR EFFECTIVE COMMUNICATIONS
  • Achieving Desired Results Through Communication
  • Using Spoken Communication Effectively
  • Analyzing Communication Diagram
  • Determining Appropriate Channels Of Communication

COMMUNICATION SKILLS

  • Two-Way Communication
  • Oral
  • Written
  • Non-Verbal
  • Case Study 1 Vs. Case Study 2

FUNDAMENTALS OF EFFECTIVE COMMUNICATION
  • Reasoning The Importance Of Communicating Effectively
  • Identifying The Communication Barriers
  • Overcoming Barriers Of Effective Communication


LEADERSHIP QUALITIES
  • Do’s And Don’ts Of A Leader
  • Discussion


MINDSET OF COMMUNICATION
  • Change


ATTITUDE & RESPONSIBILITY
  • Ability
  • Motivation
  • Attitude

COMMUNICATION = BUSINESS
  • Good Communication = Good Business
  • Better Communication = Better Business
  • Best Communication = Best Business


HANDLING PEOPLE
  • Acknowledging The Fundamental Techniques In Handling People
  • Spotting Ways To Make People Like You
  • Winning People To Your Way Of Thinking

HANDLING PEOPLE
  • Acknowledging The Fundamental Techniques In Handling People
  • Spotting Ways To Make People Like You
  • Winning People To Your Way Of Thinking

Trainers