Mastering KPI's For Growth

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Private Class from

3400/day

(2 Days)

BENEFITS

Upon completion of this program, the participants will be able to:

  • Understand the real requirements for successful implementation of KPI
  • Establish People friendly KPI Score Cards
  • Clarify Strategy and Direction
  • Establish sound measurement systems
  • Apply the Right Method to Measure Performance
  • Focus on what's important and not major on the minor
  • Integrate People, Process and Strategy
  • Clarify FOCUS
  • Use Score Cards and KPI for feedback and change
  • Apply the 5 C's model to manage , monitor and improve performance
  • Evaluate your existing measurement system and enhance it
  • Learn the not just the mechanics of KPI management but also he dynamics
  • Develop and sustain a High Performance KPI driven culture
  • Link and align people , process , business and customer
  • Streamline and simplify strategy and performance management

INTRODUCTION

To facilitate the appreciation, application and development of business driven KPI's for Managers and Executives so as to enable them to implement an effective performance management system to drive Business Goals and Priorities


AUDIENCE

This program is suitable for benefit Executives and Managers who are involved in formulating marketing strategies to further improve the company's performance.

Level Executives and above


METHODOLOGY

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies, brainstorming, story boarding, exercises, simulations, games, experiential learning, hands-on applications and coaching

THE PURPOSE, CONCEPT AND MODEL OF KPI SCORECARD
  • What Is A KPI?
  • Why We Need KPI’s?
  • Benefits Of KPI
  • Difference Between KPI & KRA
DIFFERENTIATING STRATEGICALLY DRIVEN KPI’S VERSUS ADMINISTRATIVE KPI’S
  • Difference Between Strategically Driven KPI ‘S And JD Based KPI’s
  • The Strategic KPI Process
  • People, Process, Business, Customer Framework – 4 Perspectives
  • Using KPI To Drive Strategy
THE 5 C’S OF STRATEGIC KPI IMPLEMENTATION
  • Developing / Revisiting The Context – Vision & Mission
  • Crystallizing Or Discovering The Business Concept
  • Identifying The Critical Success Factors
  • Identifying The Critical Success Measures (KPI) – Level I
CASCADING THE KPI
  • Department / Division KPI Cascading
  • Core Process Flow Mapping
  • Cross Functional Mapping
  • Clarifying, Agreeing & Committing
KPI MASTER ACTION PLANNING
  • Strategic Action Planning Story Boarding
  • Tactical Strategy Identification
  • Action Plan Development
  • Process Owners
  • Prioritization
MECHANICS OF THE PERFORMANCE MANAGEMENT SYSTEM
  • The Performance Cycle
  • Planning, Coaching & Review
  • KRA Portion – Know What
  • Competency - Know How
  • Combining The System
  • The Rating Scale, Weight-Age & Calculation
  • Scoring And Summary
DEVELOPING INDIVIDUAL KRA & KPI
  • KRA Selection
  • Objective Setting
  • Weight - Age
  • Smart Goals
  • Rating Scale
  • Information Source
MANAGING & MONITORING
  • Scoreboards, Dashboards & Bill Boards
  • The 5 C’s Management System Revisited
  • Measure, Data, Registering & Tabulation
  • Measurement Deployment Process
  • Translating Into Daily Management Processes
  • Feedback And Monitoring Checkpoints
  • Visual Management Processes
  • Securing Commitment Through Involvement

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