Microsoft Outlook 2010 Intermediate

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Private Class from


(2 Days)

Course Objectives

At the end of this course, participants will be able to:

  • Manage folder in Outlook
  • Use the favorites list
  • Use search folder
  • Create Simple rule to move messages
  • Use quick steps command
  • Setup categories
  • Manage junk email
  • Configure RSS Feeds
  • Set up an Exchange Mailbox
  • Set Permissions on Your Mailbox
  • Configure Delegate Access


Clerks, Officers, Supervisors, Administrators, Executives, Managers and all personnel involved in Outlook.


Basic knowledge of Windows is essential with the following pre-requisites:

  • Have attended Microsoft Outlook – Foundation Level; OR
  • Able to maneuver with the mouse – Point, Click, Drag and Double Click
  • Able to switch between task applications
  • Able to send and receive emails
  • Able to reply and forward emails
  • Able to add, open, preview and save attachments
  • Able to use the draft folder
  • Able to create and edit contacts
  • Able to create and edit appointments
  • Able to create and edit tasks
  • Able to create and edit notes
  • Able to arrange and organize emails, task and notes
Organizing Your E-mail, Part One
Lesson 1.1: Managing Folders
  • Creating Folders
  • Renaming Folders
  • Moving Folders
  • Deleting Folders
  • Moving Messages to Folders
Lesson 1.2: Using the Favorites List
  • Adding Folders to the Favorites List
  • Reordering Favorite Folders
  • Removing a Folder from Favorites
  • Expanding and Collapsing the Favorites List
  • Enabling and Disabling the Favorites List
Lesson 1.3: Using Search Folders
  • Creating Default Search Folders
  • Creating Custom Search Folders
  • Using Search Folders
  • Modifying Search Folders
Lesson 1.4: Searching in Outlook
  • Using the Search Box
  • About the Search Tools Tab
  • Setting Search Options
  • Searching for Contacts
  • Filtering E-mail

Organizing Your E-mail, Part Two

Lesson 2.1: Using Rules and Cleanup Tools

  • Creating a Simple Rule
  • Modifying Rules
  • Using the Rules and Alerts Wizard
  • Marking a Message for Follow-Up
  • Cleaning up a Folder or Conversation

Lesson 2.2: Using Quick Steps

  • Using Quick Steps
  • Creating Quick Steps
  • Managing Quick Steps
  • Resetting Quick Steps

Lesson 2.3: Configuring Categories

  • Setting up Categories
  • Assigning a Category to an Item
  • About Quick Click
  • Upgrading Categories
  • Using Categories in a View
  • Creating Category Search Folders

Lesson 2.4: Managing Junk Mail

  • Using the Junk E-Mail Filter
  • Receiving Junk Mail
  • About the Phishing Filter
  • About Automatic Downloads
  • Managing Blocked and Safe Senders Lists

A Word Primer

Lesson 3.1: Basic Text Tools

  • Cutting, Copying, and Pasting Text
  • Using the Office Clipboard
  • Using Find and Replace
  • Checking Your Spelling

Lesson 3.2: Formatting Text

  • Changing Font Face, Size, and Color
  • Applying Text Effects
  • Highlighting Text
  • Changing Text’s Case
  • Using the Font Dialog
  • Clearing Formatting

Lesson 3.3: Applying Advanced Text Effects

  • Using the Format Painter
  • Applying a Quick Style
  • Changing the Style Set
  • Using Themes
  • Understanding Mail Formats

Lesson 3.4: Formatting Paragraphs

  • Aligning and Justifying Text
  • Indenting a Paragraph
  • Changing Paragraph Spacing
  • Creating a Bulleted, Numbered, or Multilevel List
  • Adding Borders and Shading
  • Using the Borders and Shading Dialog

Lesson 3.5: Adding Word Elements, Part One

  • Adding Tables
  • Adding Pictures and Clip Art
  • Adding Screenshots
  • Adding Shapes
  • Step-By-Step
  • Skill Sharpener

Lesson 3.6: Adding Word Elements, Part Two

  • Adding Text Boxes
  • Adding WordArt
  • Adding SmartArt
  • Adding Charts

Understanding E-Mail Accounts

Lesson 4.1: Setting up a Basic E-Mail Account

  • Overview of E-mail Account Types
  • Setting up a POP3, IMAP, or HTTP E-mail Account
  • Using Your Mailbox
  • Understanding the Send/Receive Tab
  • Setting Send/Receive Options

Lesson 4.2: Configuring SMS Accounts

  • Setting up a Mobile Service Account
  • Viewing Text Messages
  • Creating a Text Message
  • Removing the Account

Lesson 4.3: Configuring RSS Feeds

  • Setting up an RSS Feed in Outlook
  • Setting up an RSS Feed with Internet Explorer
  • Reading and Managing Feed Items
  • Sharing a Feed with a Friend
  • Removing an RSS Feed
  • Getting Help with RSS Feeds

Microsoft Exchange Server

Lesson 5.1: About Microsoft Exchange Server

  • Understanding Microsoft Exchange Server
  • Setting up an Exchange Mailbox
  • How an Exchange Mailbox Works
  • Supported Versions of Exchange Server with Outlook 2010
  • About Outlook Web Access

Lesson 5.2: Managing Your Mailbox

  • Setting Permissions on Your Mailbox
  • Configuring Delegate Access
  • Viewing Another User’s Mailbox
  • Setting up the Out of Office Assistant
  • Using the Global Address Book

Lesson 5.3: Managing Tasks and E-mail Messages

  • Recovering Deleted Items
  • Recalling Messages
  • Sending a Task Sharing Request
  • Responding to a Task Sharing Request
  • Viewing Another User’s Tasks

Lesson 5.4: Managing Your Calendar

  • Sharing a Calendar
  • Responding to a Calendar Sharing Request
  • Viewing Another User’s Calendar
  • Using Schedule View

Lesson 5.5: Scheduling Meetings with Exchange Server

  • Scheduling a Meeting
  • Using the Scheduling Assistant
  • Responding to a Meeting Request
  • Tracking Responses
  • Adding and Removing Attendees
  • Contacting Attendees
  • Cancelling a Meeting