Performance Management / Appraisal Skills

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Private Class from

2400/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Know the importance of clear understanding of results, measurement criteria, objectives and performance levels expected
  • Understand the importance of accurate, objective and timely feedback to maximize employee performance
  • Write personal development plans for employees in order to improve performance
  • Reinforce continuous improvement and teamwork, which leads to motivates constructive behaviour

AUDIENCE

This program is suitable for senior managers, senior executives, managers, supervisors and anyone who has to conduct performance appraisals.


METHODOLOGY

This program will be delivered through interactive lectures, role plays, group discussions, experiential learning activities, video / CD viewing, training need analysis pertaining to customer service and meetings with top management to discuss senior leadership mandate.

PERFORMANCE MANAGEMENT
  • The Performance Management Cycle Involves Four Stages
  • The Most Important Objectives Of PMS
  • Pitfalls To Avoid
  • Employee Performance Appraisal
DEFINITION OF PERFORMANCE APPRAISAL
  • Purposes Of Performance Appraisal
  • The Appraisal Process
  • Challenges To Performance Appraisal
  • Appraisal Methods
  • Feedback In Appraisals
CONTRIBUTING FACTORS TO PERFORMANCE DEFICITS
  • Recommendations For Effective Feedback
  • Performance Management Skills
  • Creating High-Performance Teams
STANDARDS OF PERFORMANCE
  • How To Set Standards Of Performance?
WHAT ARE KPI?
  • Why Are KPIS Needed?
  • Why Is Establishing Performance Measurements So Important?
  • Performance Measures
  • Organization Performance Management Standard
  • Category Of Performance Measures
  • Types Of Key Performance Indicators
WHAT IS AN OBJECTIVE?
  • How To Establish Objective Statement?
  • Establish Specific Objective Statements In Relation To The Different Type Of Measure
OBSERVATION AND FEEDBACK
  • How To Conduct Observation And Feedback
OVERCOMING PERFORMANCE APPRAISAL PROBLEMS
  • Ten Ways To Get Better Performance Management Results
  • What Do Leaders Do?
HOW TO MANAGE THE CURRENT APPRAISAL FORMS
  • What Could Be The Improvements?

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