Performance Management Via KRA And KPI Framework

Quorse - Your Training Wholesaler

  • Enjoy discounts up to 60% off!
  • Chat with us Live to get a Quotation to see it for yourself!
  • All courses are HDRF Claimable

Private Class from

2400/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Identify The stages of Performance Management Cycle
  • Understand The meaning and importance of Key Performance Indicators (kpis)
  • Use Key Performance Indicators (kpis) to help them achieve their objectives
  • Identify The important steps of developing Key Performance Indicators (kpis)
  • Know The right way to implement and evaluate the effectiveness of Key Performance Indicators (kpis)

INTRODUCTION

Performance Management via KRA and KPI Framework is a two-day, skill-building workshop with intensive use of applied theory and comprehensive hand - on exercise by the participants. The program is highly participatory, personalized, and limited to a maximum of twenty people per session.

The idea of a Key Performance Indicator (KPI) simply reflects the notion that some of the aspects of organizational performance requiring improvement or maintenance are more important than others. When a range of these important aspects are selected and a measure has been determined, a set or system of Key Performance Indicators (kpis) exists.

The focus of Key Performance Indicators (kpis), therefore, is either on the aspects of organizational performance that require improvement, or on the aspects that must be kept within a specified level to ensure continued success of the organization.

AUDIENCE

This program is suitable for Management staff or anyone interested in performance management

METHODOLOGY

This stimulating program will maximize understanding and learning through lecture, discussion, case studies and practical activities

STAGES OF PERFORMANCE MANAGEMENT CYCLE
  • Introduction Of Performance Management Cycle
  • The Components Of Performance Management Cycle
  • Definition Of Balanced Scorecard
  • Concept Of Balanced Scorecard
  • The Strategy Focused Organization
  • What Are Key Performance Indicators (KPIS)?
OBJECTIVES OF PERFORMANCE MANAGEMENT
  • Why Performance Measures?
  • Why Use Key Performance Indicators (KPIS)?
  • Why Not Measure Everything?
  • Designing Good Key Performance Indicators (KPIS)
  • Key Performance Indicators (KPIS) Versus Metrics
  • Basic Rules For Developing Metrics
  • Data Quality Metrics
  • Other Tips For Good Key Performance Indicators (KPIS)
  • Lag, Lead & The Planning Hierarchy
  • 10 Characteristics Of A Good Key Performance Indicator (KPI)
  • Humanize The Process
  • How To Know What To Measure
BASIC GUIDE TO DEVELOPING A KEY PERFORMANCE INDICATOR (KPI)
  • Basic Guide To Developing Key Performance Indicators (KPI)
  • The Planning Hierarchy
  • How To Construct The Performance Plan : A Four Step Process
    • Step 1 – Agreeing Upon Key Result Areas
    • Step 2 - Agreeing Upon Performance Objectives
    • Step 3 - Agreeing Upon Key Performance Indicators (KPIS) And Their Associated Performance Targets
    • Step 4 - Agreeing Upon Action Plans
  • Key Performance Indicator (KPI) Template
METHODS FOR GAINING EMPLOYEE ACCEPTANCE ON NEW INITIATIVES
  • Involving Employees At All Levels
  • Making Sure Employees Understand Objectives
  • Striving For Improvement Instead Of Judging Past Performance
  • Getting Visible Support From Executives And Senior Management
  • Challenging Employees To Act Immediately
  • Enabling Them To Monitor Results
  • Data Management

Trainers