Practical Credit Management And Debt Recovery

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Private Class from

1900/day

(2 Days)

BENEFITS

Upon completion of this programme, participants will be able to:

  • Create effective credit policies
  • Assess credit risks
  • Operate the sales ledgers
  • Develop customers complaints procedures
  • Analyze customer complaints
  • Use effective telephone and letter collection techniques
  • Measure collection performance
  • Handle litigation and insolvency

AUDIENCE

This program is designed for Staff of Finance Department, Credit Manager, Credit Controller and other financial executives/ Officers/Supervisors who are tasked to plan and manage credit and debt collection.


Level for Officers and above


METHODOLOGY

This program is essentially participative and practical, emphasizing learning through experience, both from structured activities on the program e.g. Role plays, group work, video screening, case studies and discussions from individual experience.

CONTROLLING YOUR CREDIT
  • Understanding Credit
  • Why Credit Is Important To Business
  • Coping With Bad Debt And Inflation
  • What Credit Costs Your Business
  • Allowing Discounts For Early Settlement
CREATING A CREDIT POLICY
  • The Aims Of A Credit Policy
  • Learning About Credit Terms
  • Conditions Of Sale Which Can Affect You
  • Method Of Payments
ASSESSING CREDIT RISK
  • Putting New Account Forms Into Practice
  • Obtaining Credit Information
  • Defining Credit Limits
  • Categorizing Risk
DEALING WITH CONSUMER CREDIT
  • Exploring Consumer Credit Agreements
  • Assessing Consumer Credit Applications
  • About Credit Cards And Point Of Sale Credit
  • Repayment Method And Handling Non-Payment
  • Knowing How To Repossess Goods
PROFIT FROM CUSTOMER COMPLAINTS
  • Developing A Complaint Procedure
  • Analyzing Customer Service To Growth
MAKING SURE YOU GET PAID
  • Preventing Late Payment
  • Using Effective Telephone Collection Techniques
  • Negotiating Payments And Handling Customer Visits
COPING WITH LITIGATION AND INSOLVENCY
  • Enforcing Judgment
  • Warning Signs To Heed
  • Understanding Statutory Demands
GETTING TO KNOW COMMERCIAL LAW
  • How To Sale Of Goods Acts Affect You
  • An Insight Into Supplementary Laws
  • Explaining Guarantees And Indemnities
  • Comprehending Limited Liability

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