Professional Development Series 5 - Enhancing Professional Image And Workplace Etiquette

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Private Class from

2400/day

(2 Days)

BENEFITS

Upon completion of this program, participants will be able to:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Understand the guidelines on how to make effective introductions.
  • Identify the 3 C's of a good impression.
  • Understand how to use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps in giving a handshake.
  • Enumerate the four levels of conversation and provide an example for each.
  • Understand place settings, napkin etiquette and basic table manners.
  • Understand the meaning of colors in dressing for success.
  • Differentiate between the dressy casual, semi-formal, formal and black tie dress code.

INTRODUCTION

This program examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

Have you ever been in a situation where:

  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. This Business Etiquette program will help your participants look and sound their best no matter what the situation.


AUDIENCE

Working professionals.


METHODOLOGY

  • Lectures
  • Simulations
  • Demonstrations
  • Group discussions
  • Case studies
  • Video clip presentations
  • Group activities
UNDERSTANDING ETIQUETTE
  • Etiquette Defined
  • The Importance Of Business Etiquette
NETWORKING FOR SUCCESS
  • Creating An Effective Introduction
  • Making A Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names
THE MEET AND GREET
  • The Three-Step Process
  • The Four Levels Of Conversation
THE DINING IN STYLE
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations And Possible Solutions
EATING OUT
  • Ordering In A Restaurant
  • About Alcoholic Beverages
  • Paying The Bill
BUSINESS EMAIL ETIQUETTE
  • Addressing Your Message
  • Grammar And Acronyms
  • Top 5 Technology Tips
PHONE ETIQUETTE
  • Developing An Appropriate Greeting
  • Dealing With Voicemail
  • Cell Phone Do’s And Don’ts
THE WRITTEN LETTER
  • Thank You Notes
  • Formal Letters
  • Informal Letters
DRESSING FOR SUCCESS
  • The Meaning Of Colors
  • Interpreting Common Dress Codes
  • Deciding What To Wear
INTERNATIONAL ETIQUETTE
  • General Rules
  • Important Points
  • Preparation Tips

Trainers