Understanding Six Sigma Tools And Techniques

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  • Private Class Price is Per Day not Per Pax
  • Send 1 or 20 pax for the same price
  • HDRF Claimable(SBL)

Private Class from


(2 Days)


The need to meet and exceed customer expectations in a cost competitive environment makes the correct usage of the Lean Sigma tools and techniques imperative today for a unified and systematic approach to team problem solving and making improvements. The tools and techniques help to develop and sustain a strong customer focus and improve all processes by identifying CTQ (Critical To Quality Characteristic), determining causes, suggesting improvements, and establishing traceability of each business process. The exploration of Six Sigma Concept works clarifies the underlying philosophy. By focusing on strategy rather than imitation, participants are able to apply Six Sigma appropriately to their own processes. The entire exploration is designed to maximize the understanding of fundamentals and actions required to create impact within the organization's bottom-line.

  • To understand VOC (Voice Of Customer) and align internal measurements to critical customer requirements
  • To apply basic Six Sigma tools and techniques in making process improvement
  • To understand key success factors and challenges in Six Sigma implementation
  • To lead and manage real improvement projects by applying DMAIC methodology

Suitable for Top Management, Managers and Executives


This stimulating program will maximize understanding and learning through lectures, discussions, case studies and practical activities

Module 1: Understanding Of Six Sigma
  • Introduction and Overview of Six Sigma Concepts
  • “Voice of Customer” (VOC)
  • “Cost of Poor Quality” (COPQ)
  • “Critical To Quality Characteristic” (CTQC)
  • Overview of Six Sigma DMAIC Approach
  • Comparisons Between TQM and Six Sigma Approach
Module 2: Six Sigma Deployment
  • Six Sigma Structure
  • Leadership Responsibilities
  • Roles and Responsibilities of Six Sigma Team
  • Resource Allocation
Module 3:- Basic Six Sigma Tools & Techniques
  • Process Flow Chart
  • Cause And Effect Diagram (Fishbone Diagram)
  • Pareto Chart
  • Run Chart
  • Scatter Diagram
  • 5S + Safety
  • The 5 Laws of Lean
  • The 7 Common Wastes
Module 4:- The Define Phase
  • Define the Problem
  • Justification of Problem Selected
  • Problem Statement
  • Goal Statement
  • Project Charter
Module 5:- The Measure Phase
  • Process Mapping
  • Data Collection Plan
  • Process Capability Analysis
Module 6:- The Analyse Phase
  • Brainstorming
  • Root Cause Analysis
  • 5 Whys Analysis
Module 7:- The Improve Phase
  • Mistake Proofing (“Poka Yoke”)
  • Generate Potential Solutions
  • Prioritize The Solutions
  • Force Field Analysis (FFA)
  • Pilot Studies
  • Gantt Chart
  • Failure Mode And Effect Analysis (FMEA)
  • Quality Function Deployment (QFD)

Module 8:- The Control Phase
  • Control Plans
  • Standardized Processes
  • Standard Operation Procedure (SOP)
  • Check Sheets